The telephone number +442476212860 is no longer in use. Instead you get a message telling you that there is a new telephone number to call — 08456004781. Oh yes the nice helpful lady in the message tells you that HM Customs can help you on this new number, but what she fails to tell you is, the option most of us will need — eg Option 1, trying to ascertain what is happening to their parcel is absolutely useless. Because on choosing that option you get a bored bloke telling you they cannot help with tracking or paying your customs charges — please phone Parcelfore– on the dreaded 0844 number — the one where you get the run around from useless overpaid arseholes that are not in the least interested in providing “Customer Service”!!!!!!

I know this because I have tried several times in the last few days to ascertain why my parcel from the USA is still stuck in Customs at Coventry — “Awaiting customs clearance”!! None of the HM Customs telephone numbers available to members of the public can put you in touch with any of the front line personnel dealing with your parcel. Whereas if you telephone DHL, an agent can speak to a Customs person dealing with your item,the same cannot be said for Parcelfarce!! Their “Customer Service” agents have had special training in how to obfuscate, prevaricate and down right lie to anyone having the temerity to call them and disturb then having their tait-a-tait with their colleagues!

I’m still trying to find a number that will allow me to talk to someone who is willing to help me find out why my parcel is stuck in Coventry Customs. If I succeed I will post it here, but don’t hold your breath waiting.

I’ve had very similar problems with multiple delivery companies. DPD delivery seems to be best for me, but hardly any companies offer the service or option to not use Royal Mail or Parcelforce!

I still think their service is crap if you have to go to such lengths but
it got some action, and at least the CEO was willing to do something.

A fan was posted to me on 10 December, Express 24. Twenty days on, although it has, allegedly, been put out for delivery no less than nine times it has not yet managed to cover the 18 miles from Charlton depot to my home. e-mails may get a response, days later but they are just full of platitudes. A phone call, if you are lucky will get you into a queue, but only after PF have told you about 100 times what a wonderful company they are. However, if you spend too long in the queue, you get told they are to busy and get cut-off.

To cap it all, yesterday, they removed all the previous tracking information and when the parcel sender managed to contact them they denied it had been out for delivery prior to yesterday and basically called him a liar. Sadly I have a second parcel coming Express 24 despatched yesterday but of course it hasn’t arrived.

I too will, in future, also check which courier a company is using and if its this bunch of wasters I will buy elsewhere.

May Royal Mail and Parcel Farce go bust soon and do us all a favour.

I phoned pf and they said they would phone me back, they did two days later after I had sen them an email complaining. The guy told me they had problems with the driver because he had been leaving packages without a signature, but assured me he did not do this any more! I said I had been in all day but no one except the regular postman had been to my house and it certainly was not my signature on the web site form. They said they would check with the driver again, still waiting and it is now 29th December. ebuyer just keep sending me enotes and ask me another question each time.

The moral of this story is don’t use PARCELFARCE or any company who uses them. I have told ebuyer this and I for one will vote with my feet.

Bah humbug!

23-12-2010 00:54 National Hub Secure parcel tracked out of hub

Not sure what that means. Stuck somewhere outside of the hub maybe. Wish I’d paid for the DHL delivery now.

When they finally switched on their Tom Tom’s, I see that my parcel is now stuck in Deeside Depot which it will no doubt stay until after Christmas. You pay for the 1 day delivery service to make sure you get it in time for Christmas, when really yould be bloody lucky if you do!

Ive had 2 items from China take less time, a dvd from the Isle of Wight and a letter from Canada all come within the same time frame but something witin my own country and Im asking for a fecking miracle,

Parcel Force’s answer — snow. Well, the parcel managed to circumnavigate the M1 and M6 in the last 24 hours without a hitch and the delivery I wanted should of arrived prior to the mad weather.

Bastards, the lot of them.

1. To track your USPS parcel, click here USPS TRACKING
2. Enter your tracking number, for example CP xxxxx US
3. My parcel entered UK customs on the 15’th of June 2010 and stopped moving. “Into Foreign Customs, June 15, 2010, 11:12 am, GREAT BRITAIN”
4. I waited till 22 June and then decided to do my own enquiries. I quickly got a few pointers off the net and the next step seemed to be to convert the USPS tracking number to a Parcelforce number.
5. Click here PARCELFORCE TRACKING. Remember to tick “Incoming International Parcel?” and enter your USPS number (CP xxx US)
6. The Parcelforce tracking number you receive will be something along the lines of EC xxxx GB
7. In my case, the Parcelforce site confirmed the USPS site: “AWAITING CUSTOMS CHARGING”
8. It’s a bit of a drag phoning Customs on +442476212860 – expect it to be engaged – so have a coffee in hand whilst you just keep on pressing the redial button . I got through in under 5 minutes and didn’t have to sit and listen to an irritating tune while the meter is running. I had to dial them more than once – simply to verify Parcelforce’s excuses – but more on that later. Have your Parcelforce ECxxxxGB number ready because that’s what you will be asked for almost immediately by the friendly customs lady. Surprise! Customs released the parcel at 14:53 on 16 June already – she could even tell me how much I had to pay – but that had to happen through Parcelforce – of course.
9. I immediately phoned Parcelforce with the happy news that they have one happy customer with money to burn immediately: +4408448004466 ☺. But no, it was not to be ☹ — welcome to the Parcelforce runaround…”Sorry sir, the parcel must be stuck in a trailer at customs “the apologetic lady explained. “So why say sorry if it’s not Parcelforce’s fault?”, I obligingly enquired. ”As a matter of courtesy, Sir” she quickly responded”
10. Mmm…so the customs lady was not so helpful, after all? Back to sipping my coffee and pressing the now familiar customs redial button. Once again, less than 5 minutes, and the same friendly customs lady, still just as helpful. And it was clear that Parcelforce itself has a backlog – not customs. She even gave me the Parcelforce MD number: +441908687249 where it was confirmed that yes indeed, it’s stuck somewhere in a Parcelforce trailer because of a backlog and yes, the customer service’s lady’s knowledge needs to be updated…she did in fact appologise on Parcelforce’s behalf to begin with.
11. So, am I any better off? No, as far as getting the parcel to move on, I failed. Yes, at least I know where the holdup is, that I’ll have to fork out another GBP8,00 for the privelage of not being updated and having to waste time and money for a very poor service. And at least I can help you save time if ever you’re faced with the same problem